Shipping Policy

Last Updated: July 25, 2026

At DivineRoopam, we carefully prepare and securely package every order to ensure your spiritual jewelry reaches you safely. We provide worldwide shipping so devotees across the globe can shop from our collection with confidence.

Order Processing

Orders are processed and prepared for dispatch after payment confirmation.

Handcrafted, customized, personalized, made-to-order, or temporarily out-of-stock products may require additional preparation time. Any extended making time will be mentioned on the product page or communicated to the customer.

Orders are not processed or dispatched on Sundays or public holidays.

Estimated Delivery Time

We offer worldwide delivery with an estimated shipping time of:

3–7 business days after dispatch

Delivery times are estimates and may vary depending on the destination country, courier service, customs clearance, local holidays, weather conditions, or other circumstances beyond our control.

The estimated delivery period begins from the date the order is dispatched, not from the date the order is placed.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout based on the delivery destination and selected shipping service.

Any promotional free-shipping offer will be subject to the terms displayed on our website at the time of purchase.

Order Tracking

Once your order has been dispatched, tracking details will be shared through email, SMS, WhatsApp, or the contact information provided during checkout.

Tracking information may take up to 24–48 hours to become active after dispatch.

Customers are responsible for monitoring the tracking updates and remaining available to receive the shipment.

International Shipping

DivineRoopam ships internationally to most serviceable countries and locations.

International shipments may be subject to customs inspection, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless clearly stated during checkout. Any customs duties, import taxes, or local charges must be paid by the customer.

DivineRoopam cannot control or predict customs charges and is not responsible for delays caused by customs authorities.

Customs Clearance

Customers must provide any documents, identification, tax information, or payment requested by the courier company or customs authorities.

If a shipment is delayed, returned, or destroyed because the customer failed to complete customs clearance, pay applicable duties, or provide the required documentation, DivineRoopam will not be responsible for the resulting loss or additional charges.

Correct Shipping Address

Customers must provide a complete and accurate shipping address, including:

• Full recipient name

• House, apartment, or unit number

• Street and area

• City and state

• Postal or ZIP code

• Country

• Active phone number

• Correct email address

Please contact us immediately after placing the order if any address correction is required.

Once an order has been dispatched, we may not be able to change the shipping address. Additional courier charges resulting from an incorrect or incomplete address will be the customer’s responsibility.

Failed Delivery Attempts

Courier companies may make one or more delivery attempts depending on their local policy.

If delivery is unsuccessful because the recipient is unavailable, refuses the parcel, provides an incorrect address, fails to respond to the courier, or does not collect the shipment, the parcel may be returned to us.

Any return shipping charges, customs fees, handling charges, or reshipping expenses may be deducted from the refundable amount or charged separately to the customer.

Delayed Shipments

Although most orders arrive within the estimated delivery period, delays may occasionally occur due to:

• Customs clearance

• Courier network disruptions

• Weather conditions

• Public holidays

• Remote delivery locations

• Incorrect delivery information

• Flight cancellations

• Government restrictions

• Natural disasters or other events beyond our control

DivineRoopam will assist customers in following up with the courier, but we cannot guarantee an exact delivery date once the parcel is with the shipping provider.

Lost Shipments

A shipment will only be considered lost after the courier company officially confirms the loss.

If your tracking information has not been updated for an extended period, please contact us. We will raise an investigation with the shipping provider.

Any replacement or refund will be processed only after the courier investigation is completed and the shipment is officially declared lost.

Damaged Packages

If the outer package appears damaged, opened, crushed, or tampered with, please record a clear unboxing video before opening the parcel.

The video should show:

• The sealed outer package

• The shipping label

• All sides of the package

• The complete opening process

• The condition of the product received

Please report any shipping damage within 48 hours of delivery with clear photographs and an uninterrupted unboxing video.

Claims submitted without sufficient evidence may not be eligible for replacement or compensation.

Delivery Confirmation

An order will be considered successfully delivered when the courier tracking status shows “Delivered” or when delivery is acknowledged by the recipient, family member, security staff, receptionist, neighbour, or another person available at the delivery address.

If the tracking shows delivered but you have not received the parcel, please contact the courier company and DivineRoopam immediately.

Order Cancellation After Dispatch

Orders cannot normally be cancelled after they have been dispatched.

If a customer refuses an already-dispatched shipment, applicable forward-shipping, return-shipping, customs, and handling charges may be deducted from any eligible refund.

Custom-made, personalized, engraved, or made-to-order products may not be eligible for cancellation once production has started.

Contact Us

For shipping assistance, tracking support, or delivery-related questions, please contact DivineRoopam through the contact details provided on our website.

Please include your order number and registered contact details so our team can assist you efficiently.

By placing an order with DivineRoopam, you acknowledge that you have read, understood, and agreed to this Shipping Policy.